Welcome to Model Circuit Shop’s FAQ section! As premium suppliers for professional model builders worldwide, we’ve compiled answers to common questions about our specialty parts, shipping policies, and customer service. Whether you’re working with delicate photo etch parts or need advice on D.U.A. Detail components, find your solutions below.
About Our Products
Q: What types of model building components do you specialize in?
A: We focus on high-precision enhancement parts including photo etch kits (OS Photo Etch, Kotobukiya), metal details, specialized decals (Mecha Decals, waterslide), LED lighting systems, and structural components (springs, pipes/tubes). Our inventory is curated for serious modelers working on Gundams, military dioramas, and sci-fi models.
Q: Are your decals and photo etch parts compatible with major model kits?
A: Yes! Our premium decals and photo etch components are designed to complement leading brands. Product descriptions specify compatible kits, and our customer service can verify compatibility for specialized applications like custom builds.
Q: How should I store delicate components like photo etch sheets before use?
A: Store flat in a dry environment away from direct sunlight. We ship all flat components (decals, photo etch) in protective sleeves to maintain their condition until you’re ready to use them.
Ordering & Payments
Q: What payment methods do you accept?
A: We accept: Visa, MasterCard, JCB, and PayPal for secure global transactions. All payments are processed through encrypted systems for your protection.
Q: Why was my card declined?
A: Common reasons include: insufficient funds, international transaction blocks (contact your bank), or mismatched billing information. For Asian customers, note we cannot ship to some regions (check our shipping policy).
Q: Can I modify my order after payment?
A: Due to our fast 1-2 day processing, changes must be requested immediately via [email protected]. Include your order number and requested changes in the subject line.
Shipping & Delivery
Q: What are my shipping options to [country]?
A: We offer:
– Standard (10-15 days): $12.95 via DHL/FedEx with tracking
– Free Shipping (15-25 days): EMS for orders over $50
Some Asian/remote locations may have restrictions – contact us before ordering.
– Standard (10-15 days): $12.95 via DHL/FedEx with tracking
– Free Shipping (15-25 days): EMS for orders over $50
Some Asian/remote locations may have restrictions – contact us before ordering.
Q: How are fragile items like dome lenses packaged?
A: As fellow modelers, we use:
– Custom-cut foam inserts for delicate parts
– Sealed sleeves for small components (springs, minus mold parts)
– Rigid mailers to prevent bending of flat items
– Custom-cut foam inserts for delicate parts
– Sealed sleeves for small components (springs, minus mold parts)
– Rigid mailers to prevent bending of flat items
Q: My tracking shows “delivered” but I haven’t received my package
A: First check with neighbors/carrier. For DHL/FedEx/EMS inquiries, we provide full tracking details to assist investigations. Note: Customs delays may occur in some countries.
Returns & Quality
Q: What’s your return policy for opened decals?
A: Due to quality control, opened decals and custom photo etch parts are typically non-returnable. Unopened items may be returned within 15 days of delivery. Contact us immediately if you receive damaged goods.
Q: A metal detail part arrived bent – what should I do?
A: Email [email protected] within 48 hours with:
– Order number
– Photos of damaged item
– Close-up of packaging
We’ll prioritize replacement shipping for manufacturing defects.
– Order number
– Photos of damaged item
– Close-up of packaging
We’ll prioritize replacement shipping for manufacturing defects.
Q: Why was my return request denied?
A: Common reasons include:
– Past the 15-day return window
– Items marked as non-returnable (opened decals, custom parts)
– Missing original packaging for fragile components
Contact us if you believe this was in error.
– Past the 15-day return window
– Items marked as non-returnable (opened decals, custom parts)
– Missing original packaging for fragile components
Contact us if you believe this was in error.
Technical Support
Q: How do I install LED accessories in my Kotobukiya kit?
A: We provide basic wiring guides with LED products. For complex installations, email our modeler-staffed support with your kit version and LED product code for customized advice.
Q: Can you help identify which D.U.A. Detail Parts I need for my project?
A: Absolutely! Our team builds models too. Send:
– Kit manufacturer/scale
– Photos of areas needing enhancement
– Desired effect (battle damage, mechanical detail, etc.)
We’ll recommend the perfect components.
– Kit manufacturer/scale
– Photos of areas needing enhancement
– Desired effect (battle damage, mechanical detail, etc.)
We’ll recommend the perfect components.
Didn’t find your answer? Our model-building experts at [email protected] respond within 24 hours (weekdays). For urgent shipping inquiries, include “SHIPPING URGENT” and your order number in the subject line.