At Model Circuit Shop, we understand that model builders demand perfection in both their components and their shopping experience. Should any of our professional-grade modeling products not meet your exacting standards, our returns policy is designed with the same precision we apply to our photo etch parts and metal detailing components.

Eligibility for Returns & Exchanges

To qualify for return or exchange:

  • Items must be in original, unopened packaging with all seals intact
  • Request must be initiated within 15 days of delivery
  • Original receipt or order confirmation must be provided

Non-Returnable Items

Due to the delicate nature of certain components, we cannot accept returns on:

  • Opened decals (including Mecha Decals and standard Decals)
  • Custom-cut items (D.U.A. Detail Parts, OS Photo Etch Parts)
  • Electronic components (LED systems, LED Accessories)
  • Photo Etch Detail Kits with broken seals

Step-by-Step Return Process

Step 1: Initiate Your Request

Email our support team at [email protected] with the subject line “RETURN REQUEST” and include:

  • Your order number
  • Product name(s) and quantity
  • Reason for return
  • Whether you prefer refund or exchange
Subject: RETURN REQUEST – [Your Order Number] Dear Model Circuit Shop Team, I would like to request a return/exchange for my recent order: Order Number: [Insert] Product(s): [List items with quantities] Reason: [Brief explanation] I prefer: [Refund/Exchange for specific item] Please advise next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Our modeling specialists will respond within 2 business days with:

  • Return authorization number
  • Shipping instructions
  • Any special packaging requirements for delicate components

Step 3: Ship Your Return

Package items securely using the original packaging whenever possible. For fragile components like Kotobukiya Detail Parts or Dome/Lens items:

  • Use ample cushioning material
  • Mark package “Fragile – Model Components”
  • Include the return authorization number inside the package

Step 4: Processing Your Return

Upon receipt at our New Berlin facility, our quality team will inspect items within 3 business days. You will receive email notification of:

  • Approval status
  • Refund initiation or exchange shipment details
  • Any exceptions noted

Refund Timeline & Methods

Approved refunds are processed within 5 business days of inspection completion:

  • Credit Card Payments: Refunded to original card (appears in 3-10 business days depending on issuer)
  • PayPal Payments: Refunded to your PayPal account within 24 hours
  • Bank Transfers: Processed within 5-7 business days

Exchange Process

For exchanges of comparable items (e.g., different size springs or pipe/tube components):

  1. Follow standard return process indicating “Exchange” preference
  2. We’ll ship replacement items via your original shipping method
  3. No additional shipping charges unless upgrading to expedited service

International Returns

For customers outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Mark customs forms as “Returned Goods” to avoid duties
  • Allow additional 5-7 days for international processing

Damaged or Incorrect Items

If you receive damaged HiqParts or incorrect Metal Detail Parts:

  1. Photograph the issue within 48 hours of delivery
  2. Email images to [email protected] with “DAMAGED ITEM” in subject
  3. We’ll prioritize replacement shipping for in-stock items

Model Builder’s Tip

For time-sensitive convention preparations, consider purchasing spare Minus Mold Parts or Photo Etch components as backup. Our volume discounts make this cost-effective for serious modelers.

For any questions about returning Add On Parts, Buildings components, or other specialized items, contact our modeling-savvy support team at [email protected].