At Model Circuit Shop, we combine precision engineering with meticulous customer service to deliver an exceptional modeling experience worldwide. Our policies reflect the exacting standards of professional model builders.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) from our facility in New Berlin, WI.

Shipping Methods & Timelines

  • Standard Shipping ($12.95)
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50)
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Includes basic tracking

Modeler’s Tip: For time-sensitive projects (like convention preparations), we recommend selecting Standard Shipping and considering backup components from our Add On Parts or Photo Etch sections.

International Shipping

We ship globally (excluding certain Asian countries and remote regions). International customers are responsible for any customs duties or taxes.

Returns & Exchanges

Eligibility Requirements

To qualify for return/exchange:

  • Items must be in original, unopened packaging with all seals intact
  • Request must be initiated within 15 days of delivery
  • Original receipt or order confirmation must be provided

Non-Returnable Items

Due to the delicate nature of these professional modeling components:

  • Opened decals (Mecha Decals, standard Decals)
  • Custom-cut items (D.U.A. Detail Parts, OS Photo Etch Parts)
  • Electronic components (LED systems, LED Accessories)
  • Photo Etch Detail Kits with broken seals

Step-by-Step Return Process

Step 1: Initiate Your Request

Email [email protected] with subject “RETURN REQUEST” including:

  • Order number
  • Product name(s) and quantity
  • Reason for return
  • Refund or exchange preference

Sample Email:
Subject: RETURN REQUEST – [Order #12345]

Dear Model Circuit Shop Team,
I would like to request a return/exchange for:
Order Number: [Insert]
Product(s): [List items]
Reason: [Brief explanation]
I prefer: [Refund/Exchange for specific item]
Best regards,
[Your Name]

Step 2: Receive Authorization

Our modeling specialists will respond within 2 business days with:

  • Return authorization number
  • Shipping instructions
  • Special packaging requirements for fragile items (e.g., Kotobukiya Detail Parts, Dome/Lens components)

Step 3: Ship Your Return

Package items securely using original packaging when possible. For fragile components:

  • Use ample cushioning material
  • Mark package “Fragile – Model Components”
  • Include return authorization number inside package

Step 4: Processing Your Return

Upon receipt at our New Berlin facility, our quality team will inspect items within 3 business days. You’ll receive email notification of:

  • Approval status
  • Refund initiation or exchange shipment details
  • Any exceptions noted

Refund Timeline & Methods

Approved refunds are processed within 5 business days of inspection completion:

  • Credit Cards: Refunded to original card (appears in 3-10 business days depending on issuer)
  • PayPal: Refunded to your account within 24 hours
  • Bank Transfers: Processed within 5-7 business days

Exchange Process

For exchanges of comparable items (e.g., different size Springs or Pipe/Tube components):

  • Follow standard return process indicating “Exchange” preference
  • We’ll ship replacements via your original shipping method
  • No additional shipping charges unless upgrading to expedited service

International Returns

For customers outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Mark customs forms as “Returned Goods” to avoid duties
  • Allow additional 5-7 days for international processing

Damaged or Incorrect Items

If you receive damaged HiqParts or incorrect Metal Detail Parts:

  • Photograph the issue within 48 hours of delivery
  • Email images to [email protected] with “DAMAGED ITEM” in subject
  • We’ll prioritize replacement shipping for in-stock items

Professional Modeler’s Advice: For complex builds using Photo Etch or Minus Mold Parts, consider ordering spare components to account for any workshop mishaps. Our volume discounts make this a practical solution for serious builders.

For any questions about returning Buildings components, Add On Parts, or other specialized items, contact our modeling-savvy support team at [email protected].